All orders sent outside the UK are shipped on a DDU (delivered duty unpaid) basis. Additional local import charges and/or duties may apply in some destinations. Product prices displayed are exclusive of all taxes and duties for a DDU destinations.

As the recipient, you are responsible for any import duties, customs fees, and local sales taxes imposed by the destination country. These charges must be settled to release your order from customs upon arrival. Please note that these fees are determined by local authorities and are beyond our control; therefore, we are unable to estimate their amount. Each purchaser is individually accountable for these government-imposed costs.

We offer mini size as samples with every purchase. You can choose one or more samples depending on your order value with every order placed at varenyaelixir.com (subject to availability, T&Cs apply).

Yes, we offer a discount on your first order, when you sign-up to our newsletter you will receive a welcome email with your unique promo code.

We ship worldwide to all locations. If you are ordering from one of the countries that we are not delivering presently, we shall intimate you through email.

We ship worldwide to all locations, excluding:
Brazil, Brunei, Crimea, Cuba, Iran, Mexico, North Korea, North Sudan, Syria.
We are unable to process orders to a P.O Box address.

Please note that we cannot amend an order once placed. However, our customer service team will do its best to help where possible.

If you need to make any changes to your order please contact us with your full name, email address, order number and details of the changes required.

Your order or part of an order is cancelled for various reasons. Some reasons are:

• Item(s) no longer available.
• Some issue related in processing payment information.
• Do not ship to address provided.
• Cancelled due to a customer request.

If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items.

To apply your discount code, enter the code as received without any additional space or characters in your basket before proceeding to checkout.

Please note that discounts are not applicable to Gift Sets, or Rituals products.

Discount codes are valid for online purchases only and it cannot be combined with any other promotion, offer, or special pricing offers.

To check your discount validity, please review the terms and conditions or expiry date provided with the offer. You may also have received additional details about the promotion in an email, or check your Login Dashboard.

If your discount has expired, it is not applicable and cannot be redeemed anymore.

After your first 2 subscriptions of a replenish order you can pause, skip, or cancel your subscription at any time. Simply log into your account to manage your subscription.

Once your order is shipped, you will receive a confirmation email including your order tracking number and a link to track your order, or, on your account dashboard on the VARENYA ELIXIR website.

Carrier tracking systems provide updates to showcase the status of your shipment. Here are some common statuses and tips on what they mean:

• Label Created: This status indicates that the carrier has received your shipment information but may not yet have your package. In rare cases, there might be a delay in updating the status after the carrier picks up your package.
• In Transit: Your order is on the way to the delivery address. The estimated delivery date should be visible at this stage.
• Out for Delivery: The package is in your area and should arrive within the day. Verify that someone is available to receive the delivery if required.

If delays occur or the status does not update for several days, it is advisable to check back with the carrier using the tracking number provided.

Please be reminded that the courier will deliver from Monday to Friday during business hours and requires a signature upon delivery. If an order is undelivered because you were not available at the first delivery attempt, the delivery driver will leave a calling card and will re-attempt delivery again. Following the final attempt, the courier may deliver to your local “Access point" if nearby, or the parcel will be returned to us.

To address such situations, confirm the current tracking status using your tracking number and promptly contact the carrier or our customer service team if any issues persist.

In any case, our Customer Service team will monitor for delivery exceptions and notify the recipient accordingly.

If you have not received your dispatch confirmation email within 2-3 business days or if you happen to receive a damaged item or experience any loss, don't hesitate to get in touch with our Customer Service team for prompt assistance. Additionally, if delays are significant, you can inquire about possible compensation or goodwill gestures such as loyalty points.

We offer a range of promotions, including our Limited Time Purchases with Gifts opportunities, and we highly recommend you stay up-to-date with our most recent offers. You can avail this by subscribing to our newsletter, so you are informed and never miss out on these exciting opportunities.

If Limited Time Purchases with Gifts promotion didn't apply to your recent order, it could be due to one of the following reasons:

• Order Amount Below Threshold: To qualify for the gift, the promotion required a minimum order amount or was applicable on particular products. Please be aware that this threshold or exceptions are determined after factoring in any discounts or loyalty points applied to your order.
• Expired Promotion: Our promotions for Limited Time Purchases are for a specific period during which they are valid. If your order was placed after the promotion period ended, you would not be eligible for the gift.

All your purchases come with free Standard Delivery in the UK.

All orders placed with Standard Delivery before 1:00 p.m. (GMT) shall be dispatched on the same day, Monday to Friday. Next Day delivery shall be placed before 1:00 p.m. (GMT). In peak periods, next-day delivery may not be possible.

All orders are subject to payment confirmation prior to processing. Only orders that are fully paid will be processed and shipped.

During peak seasons/periods, new launches, and promotions please allow additional time for the processing of your orders. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

DELIVERY CHARGES:

• Orders placed on Standard Delivery are free from any delivery charges.
• We offer free standard delivery on all auto-replenish orders.
• Next Day Delivery will incur delivery charges of £10.

All your purchases come with free Standard Delivery in most destinations in the EU when you spend over 200€.

All orders placed with Standard Delivery before 1:00 p.m. (GMT) shall be dispatched on the same day, Monday to Friday.

All orders are subject to payment confirmation prior to processing. Only orders that are fully paid will be processed and shipped.

During peak seasons/periods, new launches, and promotions please allow additional time for the processing of your orders. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

DELIVERY CHARGES:

• Orders over 200€ will receive FREE standard delivery.
• Orders between 100€ - 200€ will incur a delivery fee equivalent to £10.
• Orders below 100€ will incur a delivery fee equivalent to £15.
• We offer free standard delivery on all auto-replenish orders.

We aim to dispatch orders placed before 1:00 p.m. (GMT) on the same day, Monday to Friday.

All orders are subject to payment confirmation prior to processing. Only orders that are fully paid will be processed and shipped.

During peak seasons/periods, new launches, and promotions please allow additional time for the processing of your orders. It can take up to 2-3 business days to prepare an order. Once your order has been shipped, we will send you an email including the shipment tracking number for your reference.

DELIVERY CHARGES:

• Orders over $500 will receive FREE standard delivery.
• Orders between $300 - $500 will incur a delivery fee equivalent to £20.
• Orders below $300 will incur a delivery fee equivalent to £30.
• We offer free standard delivery on all auto-replenish orders.

Prices shown exclude destination import duties, taxes, and fees that may be applied in the recipient’s country. These charges are the responsibility of the recipient.

You avail multiple benefits and enhanced level of services when you opt to create an account. They include:

• a) Avail multiple promotional benefits, accessed through your account.
• b) Checkout gets faster in the future with your saved frequent billing and delivery addresses.
• c) Access your order status, order history, re-order and easily request returns.
• d) Sign up to our email newsletter to receive the latest launches, promotional benefits, stories and product information directly in your inbox.
• e) You become eligible for reward points on your purchases through ‘The House Of Varenya Elixir’.

We shall keep and use your personal information in order to process your orders and for marketing purposes only. You can opt out of marketing emails at any time by using the link contained on your email. Please read our Privacy Policy and Terms and Conditions for more details.

You can change your email address in the ‘My Account’ section of varenyaelixir.com dashboard. If you have made a purchase recently which is in the processing stage we request you to change your email address once your current order is completed.

To reset your password, enter the log in screen via “Account” and choose “Forgot password?” then enter the email you originally signed up with. You will be prompted to create a new password.

If you wish to permanently delete your account from our systems, please contact our Customer Service team.

Follow step-by-step instructions to save a new address to your account:

1. Login to My Account: Start by logging into your account on our website. Use your username and password to access your account dashboard.
2. Navigate to 'Address Book': Once logged in, locate Address Book section. This is typically found in the main navigation menu or on your account dashboard.
3. Select 'Add/Edit New Address': In the dashboard, find and click on the 'Add/Edit New Address' option. This initiates the process of adding a new address to your account.
4. Enter Your Address Information: Provide the necessary details for your new address, including the recipient's name, street address, city, state, Post/ZIP code, and any other relevant information.
5. Select Default Delivery and Billing: If you want to set the new address as your default delivery address, check for an option Delivery from the drop-down option 'Address Type.' Similarly, if you wish to set it as your default billing address, check for an option Address from the drop-down option 'Address Type' option.
6. Verify and Click 'Save Address': Before finalizing, review the entered information for accuracy. Once satisfied, click on the 'Save' button to confirm and save the new address to your account.

At Varenya Elixir Online, we understand how important security is to you. To help ensure that your shopping experience is safe, simple and secure, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique. You can be assured that your order will be placed safely and securely. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that at the location (URL) field at the top of the browser, it begins with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

We accept Visa, MasterCard, American Express, Maestro and all other major credit cards. We also accept Apple Pay, Google Pay.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Continue'. You will then be redirected to www.varenyaelixir.com to complete the transaction. Note that PayPal is only available for regular purchases and not on auto-replenish orders. If you have an auto-replenish item in your basket the PayPal option will not be visible.

You will be charged when you place the order. You will be charged in the same currency as the prices displayed at checkout. The order total includes any shipping costs.

You will receive a confirmation for orders placed on our website through an automated email with details of your order.

The order will be considered confirmed only after a confirmation email is sent to the email address provided in the order form. This email will include the order summary and details — such as product description, pricing information, and the total amount including applicable taxes and shipping charges.

We accept Euro (EUR), British Pound (GBP), United States Dollar (USD), UAE (AED).

If your payment has been declined, please contact your bank to check the reasons.

Tax will be calculated based on your delivery address. Applicable rates may vary and will be clearly shown during checkout and on your final invoice upon receipt of the goods. For any queries, please contact us at care@varenyaelixir.com

All transactions on this website are processed using a secure online payment gateway that encrypts your card details in a secure host environment. We do not have direct access to your payment details.

The points shall be valid for a period of 1 year from the date of that specific purchase. Ex: if an eligible transaction is done on the 5th of Jun’23, the points earned on the same will be valid for a period of 1 year starting 5th Jun’23. Similarly, if an eligible transaction is done on the 12th of Feb’23, points earned on the same will be valid for a period of 1 year starting 12th Feb’23.

Earn On Spend of Every £1 = 10 Points

Use Every 100 Points = £1

The Loyalty account shall reflect the following details for you

Name
Mobile No. (If shared)
Email Id (If shared)
Current purchases
Current tier
Eligibility for next tier
Transactions with us
Benefits of the next tier
Coupons and Rewards if any allotted to you
Referral Code

Purchases made on other/partner websites will not be eligible for points accrual under any scenario. Only purchases made on www.varenyaelixir.com will be eligible for points accrual.

Points will be accrued for the differential amount which has been paid through currency via cash or card only. Amount redeemed via points will not be eligible for points accrual. Points redeemed against promotional purchases will not be eligible for points accrual.

Points accrual on purchases before enrolment in the program will not be possible under any scenario. Customers will be eligible for points accrual only after they have enrolled into the program and achieved the minimum points accrual criteria. There will be no exceptions to this will not be done.

Points can be redeemed only once against a single transaction. Multiple points redemption against a single transaction will not be possible. Points once redeemed shall be taken off from the total points.

There are no limitations on the number/quantum of points that can be redeemed against a single transaction.

Points can be redeemed against all purchases and with coupons, gift cards, and vouchers.

You can update your profile by logging into your varenyaelixir.com and updating your missing account details.

The brand will also request for updating your profile on SMS and emailers. Points will be awarded after the profile is completed.

The Birthday rewards will be credited on the Birthday of the member and shall be valid for a month.

The intimation to update the date of birth must be shared with us at least 1 month prior to receive birthday reward points.

We regret, but any request received to update the birthday post the stipulated time will not be entertained. In such a scenario, the reward points will be eligible from next year onwards.

In cases of membership termination, the membership tends to cease in the system and cannot be re-activated again.

The customer loses all benefits and points.

Points will only disappear from the customer account once their validity expires.

Points earned against eligible purchases through payment via cash/card are valid for 1 year from the day the specific purchase was made.

Points under promotions or through offers will expire as per their stated expiry timelines. Birthday rewards points will expire 1 month post the Birthday.

Points earned through any other option will expire as stated or/and communicated.

Re-validation of promotional points is not possible under any scenario.

In case points have not been credited for any order, customers can reach out to our customer service team.

They can write to us at care@varenyaelixir.com or call us at +44 (0) 2045843816.

In case a call is missed, our team shall reach out to you within 24hrs (Barring Saturdays & Sundays). Emails are usually responded within 24 hrs (Barring Saturdays & Sundays).

Any purchase made under a promotion or an offer, no points will not be credited.

In cases where the complete order has been processed via points- Points will be reversed for the returned product/s.

On reversing, the current points balance, will reflect post deduction of the points.

In case the account does not have any points balance, the points balance will reflect in negative and the same will be adjusted with future purchases of the customer.

In case the order payment is via card and points, refund will be provided in the card for the returned items provided their value does not exceed the payment done via the card.

In case the value of the returned item exceeds the card payment, refunds will be processed via coupon codes which will only be redeemable at varenyaelixir.com.

In case the order payment is via cash and points, refunds will be processed via coupon codes which will only be redeemable at varenyaelixir.com.

Part order cancellation is not acceptable for us.

In cases wherein complete order is cancelled, below are the details as to how reversals will be processed:

In case points are redeemed and order is cancelled/failed- Points will be reversed back in the account within 24 hours.

In case points are redeemed and order is cancelled pre-dispatch- Points will be reversed back in the account within 24 hours.

In case points are redeemed and order is cancelled post-dispatch- Points will be reversed back in the account within 72 hours of its return to our warehouse.

Products or items purchased via points will be eligible for exchange and return as per the brand guidelines.

You may refer our Return Policy and Refund Policy.

Points or Loyalty rewards cannot be exchanged for cash under any scenario.

The membership can be terminated under the following scenarios only:

On customer request: In case a customer wishes to dis-continue his membership with us, he/she can write to us at care@varenyaelixir.com or call us at +44 (0) 2045843816.

The termination request would be completed and fulfilled in 7-10 working days.

Identification of Fraud: In case a customer profile is identified to be committing fraud or malpractice, the account would be de-activated, and all benefits will be withdrawn with immediate effect.

It is not advisable to share your account details with anyone else.

For updation of email id & mobile number, the customers can write to us at care@varenyaelixir.com or call us at +44 (0) 2045843816.

The request would be processed in 3 working days.

You can un-subscribe to emailers by writing to us at care@varenyaelixir.com, by calling us on +44 (0) 2045843816 from 11:00 am to 5:30 pm GMT (Mon-Fri).

The un-subscribing activity usually takes 48-72 hrs from the time our team responds back to you.

We intend to respond to all queries within 24 hours from the time the query or request is raised on weekdays (Mon-Fri).

In case of any doubts, concerns, clarifications please feel free to write to us at care@varenyaelixir.com.

You can call us at +44 (0) 2045843816 from 11:00 am to 5:30 pm GMT (Mon-Fri).

Our customer service is available Monday- Friday (11:00 am to 5:30 pm GMT).

Customers can write to us at care@varenyaelixir.com or call us at +44 (0) 2045843816.

In case a call is missed, our team shall reach out to you within 24hrs (Barring Saturdays & Sundays). Emails are usually responded within 24 hrs (Barring Saturdays & Sundays).